Snout & About Pet Care, LLC — Privacy Policy

1. Introduction

We value your privacy and are committed to protecting personal information. This Policy applies to both website visitors and customers who use our services in and around Covington, GA.

2. Information We Collect

We collect information in the following ways:

• Information you provide — name, address, email, phone, preferred contact method; pet details (name, breed/species, age, medications, allergies, veterinary records), service preferences, schedule notes, referral source, and communication history.
• Onboarding & signed documents — electronic signatures, consents, veterinary releases, and policy acknowledgments submitted through the portal or secure forms.
• Service & billing records — invoices, payments, credits, refunds, service logs, visit notes, photo updates, and communications related to services.
• Portal usage data — login timestamps, device/browser information, IP address, account changes, and request history to maintain security and troubleshoot issues.
• Automated data — cookies, Meta/Facebook Pixel events, and similar technologies that capture page views, form submissions, and marketing attribution (see Section 9).

3. Customer Portal & Account Data

• Clients may access a secure customer portal to manage bookings, profile details, payment methods, and message history. Portal credentials are unique to each client.
• We log portal activity (such as logins, profile edits, booking requests, and payment actions) to secure accounts, detect suspicious behavior, and provide support.
• You are responsible for keeping portal credentials confidential and for promptly updating contact, emergency, and pet information when changes occur.

4. How We Use Your Information

We use collected information to:

• Provide, schedule, and manage pet care services.
• Communicate with you about appointments, updates, invoices, and policy changes.
• Process payments, issue invoices, send receipts, and maintain accounting records.
• Maintain safety by understanding pet health, behavior, and home access instructions.
• Improve our services, website, and customer portal.
• Comply with legal obligations, enforce our Terms & Conditions, and respond to lawful requests.

Our legal bases for processing include performing a contract (providing requested services), our legitimate interests (safety, security, service improvement), compliance with law, and your consent where required (e.g., certain marketing or cookies).

5. Sharing & Disclosure

• We do not sell your personal information. We also do not “share” it for cross-context behavioral advertising as defined by applicable U.S. privacy laws.
• We share data with trusted service providers who help us operate (e.g., client portal hosting, email/SMS delivery, payment processors, analytics). These vendors process data on our behalf under written agreements and are not permitted to use it for their own marketing.
• We may disclose information as required by law, to protect our rights or the safety of clients, pets, or property, or in connection with a business transfer (e.g., merger, acquisition).

6. Data Security

We use administrative, technical, and physical safeguards to protect personal information, including HTTPS encryption, access controls, and activity logs. While no system is 100% secure, we review safeguards periodically and update them as needed. If we become aware of a security incident that affects your information, we will notify you in accordance with applicable laws. For the portal, we recommend using strong, unique passwords and enabling multi-factor authentication where available.

7. Payments & Third-Party Processors

• Online payments are handled by PCI-compliant processors (e.g., Stripe, PayPal, Square, or similar). We do not store full credit card or bank details on our servers.
• Payment processors may collect personal and financial information needed to complete transactions and may store it according to their own privacy policies.
• We retain limited transaction metadata (invoice numbers, amounts, and payment status) for accounting and support purposes.

Payment details entered online are transmitted directly to our processors. We retain only limited transaction metadata (e.g., invoice number, amount, status) for accounting and support.

8. Your Rights & Choices

Depending on your location, you may have rights to:

• Access, correct, or delete personal information we hold.
• Receive a portable copy of certain information.
• Object to or restrict certain processing, including targeted advertising or profiling where applicable.
• Opt out of marketing communications at any time.

To exercise these rights, email info@snoutandaboutpetcare.com. We may need to verify your identity before responding. We generally respond within 45 days. Where permitted, you may submit a request through an authorized agent with proof of authority.

If you believe your request was not resolved, you may appeal by replying to our response with “Appeal.”

9. Cookies, Pixels & Tracking

We use cookies and similar technologies to enable core site functionality, remember preferences, and understand usage. We also use the Meta (Facebook) Pixel to measure advertising effectiveness. Events we may record include PageView, Lead (new-client request), Contact (contact form submission), and CompleteRegistration (welcome packet or portal signup).

• Necessary — required for core features (cannot be disabled).
• Functional/Analytics — help us improve site and portal performance.
• Advertising — measure and improve our ads.

Manage cookies in your browser settings or via our Cookie Preferences (where available). Disabling some cookies may limit portal functionality.

Learn more or opt out: facebook.com/adpreferences and optout.aboutads.info.

10. Data Retention

We retain records for as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, and maintain business records. Typical retention periods are:

• Client account & pet profile data: while the account is active and up to 3 years after last activity.
• Invoices, payments & bookkeeping: 7 years (tax/audit).
• Communications & visit photos/updates: up to 3 years for service history, unless you request deletion and we are not required to keep them.

If you would like us to delete certain information that we are not required to retain, contact us using the details below.

11. Third-Party Links

Our site and portal may link to third-party websites or services. We are not responsible for their content or privacy practices. We encourage you to review their policies.

12. Children’s Privacy

Our services and portal are intended for adults. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it promptly.

13. Changes to This Privacy Policy

We may update this Policy periodically. The “Last updated” date reflects the latest version. Material changes will be posted here and, when appropriate, communicated via email or portal notification. Continued use of our site or services after changes take effect constitutes acceptance of the updated Policy. If you do not agree to the updated Policy, you must discontinue use of our site/services and notify us in writing.

14. Contact Us

If you have questions about this Policy or how we handle your information, please reach out. We’re happy to help.