Snout & About Pet Care, LLC — Terms & Conditions

1. Services We Offer

Snout & About provides professional pet care including, without limitation:

• Dog Walking — typically 30 or 60 minute visits.
• Drop‑In Visits — in‑home care for dogs, cats, or small animals.
• Doggy Day Care — half or full day stays in our home.
• Overnight Boarding — your pet stays overnight in our home.
• Pet Taxi — one‑way and round‑trip transportation for vet, grooming, daycare, or other approved destinations.

Availability may vary by date, location, pet needs, and sitter availability. We reserve the right to decline or discontinue services at our discretion for safety, welfare, or operational reasons.

2. Booking, Scheduling & Access

• Bookings can be requested via our website forms, client portal, email, text, or phone. A booking is confirmed only when you receive written confirmation from us.
• Provide accurate address details, gate/door/lock codes, alarm instructions, and any special access notes in advance of service. Inaccurate or incomplete access information may result in a no‑show fee.
• We are not responsible for missed visits caused by inaccurate or outdated access instructions provided by the client.
• For drop‑ins or boarding, please ensure sufficient food, medications, cleaning supplies, and other care items are available for the scheduled period.
• Availability is first-come, first-confirmed. Please allow at least one (1) business day for us to review new requests.
• For new clients, a meet & greet and completion of onboarding forms are required prior to the first service.

3. Customer Portal Accounts & Security

• Active clients are provided credentials for the Snout & About customer portal. You are responsible for safeguarding your username, password, and any authentication codes.
• Actions taken while logged into your portal account (e.g., booking requests, updates to pet profiles, payment submissions) are considered authorized by you.
• Notify us immediately if you suspect unauthorized access. We may suspend or reset portal access to protect account security.
• You agree to keep your contact information, emergency contacts, and pet profiles (including veterinary details and behavior notes) accurate and up-to-date in the portal or by notifying us in writing.

4. Pricing, Fees & Taxes

Rates are transparently listed on our website, within the pricebook, and/or in your invoice. Prices may vary by distance, duration, number of pets, holiday periods, rush/late requests, specialty handling, or other factors disclosed to you in advance.

• Holiday surcharges, weekend differentials, and minimum booking windows may apply during peak holiday periods posted on our website and/or provided in advance (including, where listed, Sep 1, 2025; Nov 27–30, 2025; Dec 24, 2025–Jan 1, 2026; Jan 16–19, 2026; Feb 13–16, 2026; May 22–25, 2026; Jun 19–21, 2026; Jul 3–5, 2026; Sep 4–7, 2026).
• Additional fees may apply for last‑minute requests, extra travel, extended visits, medication administration beyond routine needs, or excessive clean‑up.
• Applicable sales tax will be charged when required by law.

5. Invoices & Payments

• Invoices are issued electronically via the customer portal or email. Unless otherwise specified, payment is due in full prior to the start of services.
• We accept the payment methods listed on your invoice or portal (e.g., credit/debit card, ACH, digital wallet, Zelle, or other approved processors). Some options may incur processing fees, which will be disclosed.
• Payment information submitted through the portal is processed by third-party, PCI-compliant payment processors. We do not store your full card or bank details on our servers.
• Late payments may result in service suspension and carry late fees as outlined on your invoice.
• Tips are optional and appreciated; they can be added through the portal or in person.

6. Cancellations, No‑Shows & Refunds

• Daily services (walks, drop‑ins, daycare) cancelled with less than 8 hours’ notice may incur up to 50% of the scheduled rate. Same-day cancellations may be charged in full.
• Boarding or multi-day reservations cancelled within 72 hours of the start date may incur partial fees; cancellations within 24 hours may be charged in full.
• No-shows (when we cannot access your pet or home) are billed the full visit rate.
• Deposits, if required, are non-refundable unless otherwise stated in writing.
• If we must cancel due to illness, unsafe conditions, or emergencies, we will notify you promptly and provide a credit or refund for unused services.
• Early returns for boarding or daycare are non-refundable for unused days unless otherwise stated in writing.

7. Pet Health, Safety & Behavior

• Pets must be current on vaccinations and free of contagious conditions. Provide documentation upon request.
• Disclose any history of biting, aggression, fear triggers, or special handling needs. We reserve the right to discontinue services if safety becomes a concern.
• Provide written medication instructions and dosing schedules. We administer medications as directed but are not liable for adverse reactions when instructions are followed.
• We are not liable for illness or injury arising from undisclosed conditions, pre-existing health issues, or exposure during normal outdoor activity (including insects, wildlife, or environmental hazards).
• We may terminate a visit early if a pet exhibits behavior that could endanger the sitter, the pet, or others, and will contact you or your emergency contact immediately.

8. Weather & Heat Safety

• Extreme temperatures, storms, or hazardous air quality may require us to shorten outdoor time, substitute indoor enrichment, or reschedule services.
• If conditions prevent safe travel, we will contact you as soon as practicable to modify or reschedule the visit.

9. Home Access, Keys & Security

• Provide accurate entry instructions (lockboxes, smart locks, alarm codes). We will lock doors and reset alarms as directed at the end of each visit.
• We are not responsible for pre‑existing damage, wear-and-tear, or malfunctioning locks, alarms, or fixtures.
• Please secure valuables and inform us of any cameras, sensors, or recording devices located in service areas.
• Clients are responsible for ensuring access methods (lockboxes, smart locks, garage/door codes) are in working order. Additional trip charges may apply if we must return due to faulty access.

10. Emergencies & Veterinary Care Authorization

If an emergency arises and we cannot reach you or your emergency contact, you authorize Snout & About to obtain veterinary care for your pet at your expense. We will use the veterinarian listed in your portal profile when feasible, but may select another licensed provider if necessary. You are responsible for all veterinary costs, including transport.

11. Liability, Damage & Indemnity

• To the fullest extent permitted by law, Snout & About is not liable for indirect, incidental, special, or consequential damages arising from services or access to your home.
• You agree to indemnify and hold harmless Snout & About for claims or damages arising from your pet’s actions, your breach of these Terms, or inaccurate information you provide.
• Snout & About is not responsible for injuries to your pet resulting from interactions with other pets unless caused by our gross negligence.
• Nothing in these Terms limits liability where prohibited by applicable law.

12. Electronic Signatures & Digital Forms

• Onboarding documents, policy acknowledgments, and veterinary releases may be delivered electronically via the portal or secure links.
• Your electronic signature (typed name, checkbox, stylus, or uploaded signature) is legally binding and evidences your consent to the stated terms.
• Digital forms, signatures, and supporting documents are stored securely and may be retained to meet legal, insurance, or business requirements.

13. Photos, Updates & Social Media

We may share visit updates and photos with you through the portal, text, or email. With your additional consent, we may post select images on social media or marketing materials (without listing your address). You can withdraw social media consent at any time by notifying us in writing.

We retain ownership of media captured during services but grant you full rights to personal use of photos and updates shared with you.

14. Privacy, Data Use & Communications

• We collect, use, and protect personal information as described in our Privacy Policy. This includes information gathered via the customer portal, mobile forms, and payment tools.
• We may contact you by phone, text, email, or in-app/portal notification regarding bookings, schedule changes, invoices, or important service updates. You may opt out of marketing communications at any time.
• Portal activity (e.g., login history, profile edits) may be logged for security, compliance, and troubleshooting.
• We do not sell client data to third parties.

15. Technology, Integrations & Payment Processors

• We use third-party technology providers to host the customer portal, send emails, process payments, and deliver digital forms. These vendors are contractually required to handle data responsibly.
• Payment details entered online are processed by PCI-compliant payment processors. We do not store full credit card or bank account numbers on our servers.
• We may integrate with scheduling, accounting, or communication platforms (for example, email, SMS, or calendar services) to deliver a seamless experience. Use of these tools is subject to their respective terms and privacy policies.

16. Changes to These Terms

We may update these Terms periodically. The “Last updated” date will reflect the most recent changes. Material updates will be posted on this page and, when appropriate, communicated via email or portal notification. Continued use of our services after changes take effect constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must discontinue services and notify us in writing.

17. Governing Law

These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law principles.

18. Contact

If you have questions about these Terms or our services, please reach out. We’re happy to help.