Snout & About Pet Care, LLC — Terms & Conditions

1. Services We Offer

Snout & About provides professional pet care including, without limitation:

• Dog Walking — typically 30 or 60 minutes.
• Drop‑In Visits — dog or cat care, typically 30 or 60 minutes.
• Overnight Boarding — your pet boards in our home.
• House Sitting — overnight care in your home.
• Pet Taxi — one‑way and round‑trip rides to/from groomers, vet, daycare, relatives, etc.

Availability may vary by date, location, pet needs, and sitter availability. We reserve the right to decline services at our discretion for safety or suitability.

2. Booking, Scheduling & Access

• Bookings are accepted through our website, by message, or as otherwise offered by Snout & About. A booking is confirmed only when you receive written confirmation from us.
• Client must provide accurate address details, gate/door/lock codes, alarm instructions, and any special access notes in advance of service.
• For House Sitting and Drop‑Ins, please ensure adequate supplies (food, medications, litter/bags, cleaning materials) are available for the scheduled period.
• If we cannot access your home or pet at the scheduled time due to inaccurate information or blocked access, it may be treated as a no‑show (see Section 5).

3. Pricing, Fees & Taxes

Rates are transparently listed on our website and/or in your invoice and may vary by distance, duration, number of pets, holidays, rush/late requests, or special handling. Unless otherwise stated on your invoice, the following generally apply:

• Dog Walking: $25 (30 min) / $35 (60 min)
• Drop‑In Visits: $20 (30 min) / $35 (60 min)
• Overnight Boarding (in our home): $60 per night
• House Sitting (in client home): $65 per night
• Additional pet: +$10 per service unless otherwise noted

Pet Taxi (Billing Summary)

• One‑way / Round‑Trip: 0–5 miles $25 / $45; 6–10 miles $30 / $55; 11–15 miles $35 / $65.
• Each additional pet: +$5.
• Weekends & Holidays: +$10; Early (before 8am) or Late (after 8pm): +$10.
• Emergency/Same‑Day: +$15.
• Over 15 miles: $1 per mile.
• Round‑trip waiting: first 15 minutes included; then $10 per additional 15 minutes. Final wait time is billed after service.

All prices are subject to applicable taxes. Georgia sales tax of 7% is added to taxable services and fees. Rates and promotions (e.g., SNOUT5, FRIENDFAM5) may change at any time and may not be combined unless explicitly stated on your invoice.

4. Invoices & Payments

• Unless otherwise stated, payment is due upon receipt of invoice or at time of booking for first‑time clients.
• We accept the payment methods shown on your invoice or checkout page. You agree to pay any additional post‑service charges (e.g., Pet Taxi wait time, extra mileage, extra visits) as itemized on a final invoice.
• Unpaid balances may result in suspension of future bookings until the account is current.
• Chargebacks or disputed payments may incur investigation and administrative fees where permitted by law.

5. Cancellations, No‑Shows & Refunds

We understand plans change. Our general policy is as follows unless a different policy is listed on your invoice or booking confirmation:

• Dog Walking & Drop‑Ins: Cancel at least 24 hours in advance for no fee. Cancellations within 24 hours may be charged up to 50% of the scheduled service. No‑shows may be charged the full amount.
• Boarding & House Sitting: Please cancel at least 72 hours before the start date for no fee. Cancellations within 72 hours may incur a fee up to the first night’s rate.
• Pet Taxi: Same‑day cancellations may incur the Emergency/Same‑Day fee.
• Refunds, if approved, will be returned to the original payment method.

6. Pet Health, Safety & Behavior

• You represent that your pet(s) are healthy, free from contagious conditions, and up‑to‑date on vaccinations appropriate for their age and service type. Please disclose any medical conditions, special needs, or behavioral concerns (including history of bites or aggression) before booking.
• We may decline or discontinue services if a pet poses a safety risk to itself, our staff, or others.
• Please provide necessary medications with clear, written dosing instructions. We will make reasonable efforts to administer as directed.
• Dogs must have appropriately fitting collars/harnesses and leashes. We may use seat belts/crates for Pet Taxi rides for safety.

7. Weather & Heat Safety Policy

Your pet’s safety comes first. During severe weather (extreme heat/cold, storms, ice), services may be modified for safety. In hot weather (generally at or above 90°F):

• Walks of 30 minutes or longer may be split into approximately 20‑minute segments with hydration/cool‑down breaks.
• We may shorten or adjust outdoor time and substitute indoor enrichment as needed.

If conditions prevent safe travel or access, we will contact you as soon as possible to reschedule or modify the visit.

8. Home Access, Keys & Security

• Provide accurate instructions for entry (keys, lockboxes, smart locks, alarm codes). We treat your home with care and will lock up and reset alarms as directed.
• We are not responsible for pre‑existing damage to property or for faulty locks/alarms/doors/windows.
• Please secure valuables and notify us of any cameras or sensors inside the home where services occur.

9. Emergencies & Veterinary Care Authorization

In the event of an emergency involving your pet, we will make reasonable efforts to contact you and your emergency contact. If timely contact is not possible, you authorize Snout & About to seek veterinary care at a licensed veterinarian at our discretion. You are responsible for all veterinary costs and related expenses (including transport). We are not responsible for the outcome of veterinary treatment.

10. Liability, Damage & Indemnity

• To the maximum extent permitted by law, Snout & About is not liable for indirect, incidental, special, or consequential damages arising from services or access to your home.
• You agree to indemnify and hold harmless Snout & About from claims or damages arising from your pet’s actions, your breach of these Terms, or inaccurate information you provide.
• Nothing in these Terms limits liability where prohibited by law.

11. Photos, Updates & Social Media

We love sharing cute moments! With your consent, we may take photos or short videos during services and share updates with you. With your additional consent, we may post select images on our social media (no addresses or personal details). You may opt out of social posting at any time—just let us know in writing.

12. Privacy & Communications

• We collect and use your information to manage bookings, provide services, process payments, and communicate with you. We do not sell your personal information.
• We may contact you by phone, text, or email about upcoming visits, schedule changes, invoices, or promotions. You can opt out of marketing messages at any time.

13. Changes to These Terms

We may update these Terms from time to time. The “Last updated” date will reflect the most recent changes. Material changes will be posted on this page. Continued use of our services after changes take effect constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of the State of Georgia, without regard to conflict‑of‑law principles.

15. Contact

By booking services, you confirm that you are the lawful owner or authorized guardian of the pet(s) in our care and that you have read and agree to these Terms.